Full Name
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Email
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State
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Where did you hear about us?
Please upload your resume here
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Please upload your resume here
Do you have experience working as a Client Success Manager / Client Relations Manager?
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Do you have experience working as a Client Success Manager / Client Relations Manager?
Yes
No
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Please explain your responsibilities as a Client Success Manager / Client Relations Manager, what was the number of clients that you handled on average, and what were some of your accomplishments in that role
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Do you have a quiet and distraction-free workspace suitable for zoom calls with clients every day Monday - Friday?
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Yes
No
Only Sometimes
Do you have any experience in the dental / medical industry?
Yes
No
A little bit
What are your yearly salary expectations for this position?
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What are your yearly salary expectations for this position?
$55.000 - $65.000
$65.000 - $75.000
More than $75.000
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Imagine you have just taken over a client account where the previous manager failed to meet the client’s expectations, which has led to dissatisfaction. How would you handle the situation to take ownership and turn around the client’s perception?
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Rate your ability to handle criticism without becoming defensive. Provide an example of a time you received tough feedback and how you dealt with it.
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Can you describe a situation from your past role where you anticipated a potential problem and took initiative to prevent it before it affected the project or client relationship?
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Describe a time when you were faced with a challenge that had no obvious solution. How did you approach the problem, and what was the outcome?
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Imagine a client is frustrated because they feel they aren’t seeing the ROI they were promised. How would you handle this situation?
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A client wants to cancel their contract because they are dissatisfied, claiming lead quality is not good. What steps would you take to retain them?
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(To answer this last question, please record a brief video or Loom and share the link down below. We value a lot all your effort and time!) Explain a time when you had to set or manage a client’s expectations. How did you ensure alignment between their goals and the company’s deliverables?
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Thank you for completing this survey!